Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! end contract

hi my account no. [Removed] pleas stop my contract end date is 7 april 2018 mobile NO.[Removed] [Removed]

Resolved! Where is my new Sim

I ordered and paid for a new Sim card last week as I have changed to SIM only. It still hasn't arrivedAny ideas?

Resolved! Samsung s8plus oreo update

Anyone know when we will get the oreo update for Samsung S8plus??

Resolved! Unlock Code

Can someone help me out. I have a Sony Ericsson Z600 that I want to put my O2 sim into, but it's asking for an unlock code. I bought the phone on ebay in 2005 and I'm not aware if it is locked to another network. I know there were O2 booklets in the ...

Resolved! Phoning Ireland

I have need to phone Ireland frequently at present due to family health issues. I tried to find a bolt on that would allow me to do this at a sensible price but could not find one. I entered into chat help with o2 and it seems the only option is to g...

Resolved! Samsung galaxy a5 2017

Got my up grade an hour ago and there's no SIM card with the phone? Apparently it needs a nano sim but wen I upgraded online the advisers never mentioned this. Has this happened to ant before??

Resolved! new tariff

changed tariffs today The deal was £15 for 12mths then £26 there after it says gone through but is showing my bill of £26mth Wrote via FB and they say it takes 24hours to go through Just weird as must have gone through or wouldnt have changed Anyone ...

Resolved! Obtaining Proof of purchase - blood from stone anyone

I have been trying now over a week to obtain a proof of purchase for accessories purchased with my phone in Feb 2017 so i can provide this to the insurance company who currently have my phone. First i was told i would recieve in the post then it didn...

Resolved! finish contract

I owe £49 on my phone £7 a month and have a £12 monthly airtime contract, I understand if i pay my phone up, I can change to another provider. Reason, have moved and O2 unfortunately poor where I've moved to. So can someone confirm that my contract f...

Resolved! Where is my order?

I ordered my device on Friday and still have no received an email confirmation that it’s being despatched or tracking info despite paying for next day before 12 delivery. I spoke to an adviser this morning who said I would receive the email and my or...

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