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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 25270 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 216380 Views
  • 2 replies
  • 2 kudos

Resolved! Switching from ee to o2.

Hi, I'm currently on ee and my contract ends on 10th June.I've managed to find the phone I want on uswitch on a limited time deal with o2. (It's £10 cheaper then what ee can offer me)As I don't want this deal to run out I was wondering if I could ord...

Sarahk by • Level 1: Joiner
  • 9015 Views
  • 4 replies
  • 0 kudos

Resolved! SIM card phone transfer

So I've just tried to update my account info as I have switched phone for my SIM card. During the live chat however, I was asked to confirm where I purchased my SIM from. I was certain I ordered it over the phone to which I was asked what the order n...

Ralb by • Level 1: Joiner
  • 852 Views
  • 3 replies
  • 0 kudos

Resolved! Bill

I am struggling to pay my phone bill everyone month as my income has changed recently, I pay £76 a month and can’t afford it anymore. Is there any way of lowering the cost ?

Courtney1 by • Level 1: Joiner
  • 1428 Views
  • 3 replies
  • 0 kudos

Failed upgrade debacle

Good morning, I tried to upgrade online, but the website crashed. O2 have taken £144.00 to pay off my old device and £9.99 upfront costs, but the upgrade didn't complete leaving me out of pocket and without a new phone. I've been told thay I can pay ...

MikeF by • Level 3: Thinker
  • 1326 Views
  • 5 replies
  • 0 kudos

Extra data charges

Hi, I just switched from an ancient Android to an iphone and have now been charged 85p a day for data. As far as I know, I've only used wi-fi. Don't know the name of my tarriff (roughly £17.90) , but I didn't have any previous data allowance. Does an...

FergusD by • Level 1: Joiner
  • 1630 Views
  • 9 replies
  • 0 kudos

Resolved! Surely This Is Fraud

OK, hello everyone. So on the 9/4 I placed a pre-order for a p20 pro, including a £75 deposit. The date given on the order was a guaranteed click and collect date of 23rd of April from my local store. We are now on the 25th of April and as of yet, I ...

thfc5975 by • Level 1: Joiner
  • 1831 Views
  • 11 replies
  • 0 kudos

Resolved! First montly payment

Hi, I have recently set up a pay monthly plan consisting of £32 for the device & £38 for the airtime. I’m due a payment tomorrow and I was just double checking if my payment tomorrow will be just the airtime and then my first full payment will be in ...

Lewis18 by • Level 1: Joiner
  • 1417 Views
  • 4 replies
  • 0 kudos

Resolved! What's the abbreviation NOR on international data charges

I've been charged over £30 for using data, under a place abbreviated NOR. I've only been to ireland, and know that abbreviation as Norway. I am so confused. I've put in a form to investigate this, but I can't help but wonder what NOR stands for, and ...

Anonymous by • Not applicable
  • 3579 Views
  • 6 replies
  • 0 kudos

Resolved! Frustrated Customer

Im a pay monthly customer and wish to upgrade to a new phone paying cash. Id prefer a WIndows or Nokia phone... Is the ANYWHERE I can chat to someone online about options, models etc>? I dont want to have to call..my second best preference is to emai...

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