Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Stuck on "step five of five: agreements" during upgrade

I have been stuck on step "five of five: agreements" of the checkout for an upgrade for a day or so now. Tried it in several browsers and I have the same issue in all all of them, where there are no documents, buttons or anything to click on to final...

I want to upgrade

Hi I want to upgrade but the offers are too expensive?

Upgrade

I'm with O2 but my bill goes through a company called prestige want to leave them and join O2 direct as due upgrade in 5 months

Resolved! Using 4x4 antenna on 2x2 router

HiCan a 4x4 mimo antenna be used on a router that only has 2x2 ports by just plugging in 2 of the cables?

being charged for an account that I do not own

I keep getting notifications on an un payed account,the account in question is not owned by me,I am no longer an o2 user.

Tariff couldn’t be changed

Just tried to increase my tariff as O2 recommended the one I need, however when I try to make this change a message comes up “Your tariff couldn’t be changed”“There’s been a problem”please come back later and try again or talk to us on live chat Its ...

I have got a Samsung Galaxy A10 and need to change my sim to a nanosim. How do I get one?

I have recently got a new phone, a Samsung Galaxy A10 and need to change my sim to a nanosim. How do I ge one, can you supply me one with the same phone number. also how do I transfer the details from my old sim to my new one?

Why can’t I change tariff

I’m having problems trying to change tariff as it keeps saying error

Resolved! PAC Code

I have two numbers on my account and need to get a PAC code for one of them, how do I do this since I can't use the TXT service to request it?

Lost my number after switching to O2

Hey, last Sunday I made the switch from giffgaff to o2 (payg, rolling monthly). I have done that with the sales representative and entered my PAC code on the o2 website to bring my original number to o2. On Today's morning the switch was partial, so ...

O2

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