Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Ume ltd

Charges and who are they

When will I see the money owed to me?

Thanks for the informed advice you guys give out on here. I don't know why you support O2 when the same problems crop up so often, but you are providing help.Just a few things I have found out. In January I was told that O2 couldn't access my bank ac...

Resolved! PAC codes on pay monthly contract

Hi everyone, I was in a 24-month contract of a M4 Aqua phone set-up by ex-girlfriend, the phone number was originally mine but now my number is tied to her account, the contract is now up but i'm still paying monthly for the data and calls - roughly ...

Resolved! 08000641087 Call From O2

Hi all just got a call from 08000641087 said it was from o2 and to ring another number to stop marketing calls from o2 i don't know what they want as i am a sim only contract and defiently don't need a new handset.

Resolved! returned item

i returned an item last year a tablet i even have the proof of postage and im now getting debt collectors asking me for money for the item i had already returned to o2 so what is going on

Resolved! Change password help

How can I change my password please?

Resolved! I want to pay higher installments to pay handset off

I currently pay £10 per month for my handset on a monthly contract. I want to increase this payment, can I do this easily?

Resolved! Bill date

Last month I was off sick leaving me short on my salary. Realising I couldn’t pay my bill this month I decided to change the bill date to the beginning of next month knowing I could cover the extra cost. I had a online chat with a person regarding my...

Very disappointing service- will be leaving O2

I have been a customer for almost 15 years. My O2 has alerted me that I can receive my upgrade early, its states my contract is due to end 17th August 2018. Im looking for the iPhone X as the new iPhone comes out in September (3 months), so I wanted ...

Resolved! Poor Service - on O2 Refresh

Do to o2 poor service in my area I am unable house the amount of data I usually do (60GB) and am only able to use half that if I am lucky with a daily battle.I have a 50GB phone contract and a 15GB mobile hotspot to make up 65GB bit seeing as the ser...

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