Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I was going Vietnam ask to chMg my roming but plan is cancelled so why I get text that my bill is £1

I received text message that my bill is £102.54 why.I was going Vietnam ask for roming but plan cancelled I'm using my phone in UK I'd 02 took money I want be happy and I will login complaints.

Resolved! 02 refresh

On 02 refresh it says you can upgrade and change your phone anytime. I’ve tried doing this and getting no luck. Do you need to pay off your current device or trade that back in when you upgrade using 02 refresh

Upgrade

Hi can anybody help I have 2 sim only contracts 1 is due for upgrade tomorrow and other on 22nd September I have been told by different agents that I don't need a credit check for upgrading then another said I do need a credit check but I was under i...

Resolved! Order number nc[Removed]

I have received text x2 regarding order NC[Removed]. I have no knowledge of this change

Resolved! Charged 4x my usual bill with no explanation why

I've been charged £37 extra on my latest bill with no explanation what it's for.

Direct debate detail change

Good evening I need to change direct debit detail

Resolved! phone call

Hello, have you recently been phoning me to offer a discount on my monthly bill?I've had a couple of calls but I suspect they may be scams. They offer to reduce my bill. They say they are going to send a couple of text messages. I don't want to touch...

Resolved! contract end

My number is (REMOVED) and I believe that my current contract has reached its end. Can you confirm this and tell when it expired

Cancelled Sim.

I received a letter in the post yesterday claiming I owe £6 on an 02 sim. I have the sim but it has never been used. I have called 202 to cancel and after confirming I would like to cancel, the phone call was ended immediately.Now the sim card says i...

Payment details update

Hello can I please update my payment details?

O2

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