Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My esilm

Hi I can’t connect to my network I don’t have my old phone SIM card no more and it let me connect the service

Unbilled amount

I paid 24.16 for my bill, but it said I have a unbilled amount of 65p. I paid the 65p however it keeps repeating and I have to keep paying 65p even though I’ve already paid.

extra charge

extra charge for use over plan. What is this? I have unlimited data, unlimited talk and unlimited texts.

Rolling plan

Hello i cancel my 20£ rolling plan and i paie for 15 £ rolling plan . Can you activate the 15 pound ?

Lost Phone

Good Afternoon, I have lost my phone and unable to log on to my O2 account as it is asking for a pin to be sent to my phone which is lost. Is there another way I can access my account to order and new sim an phone? Best Regards,Andy.

Resolved! I've paid half my bill- will that allow me access to my phone again?

I'm on pay monthly- and currently I've had many bills to pay. My bill which is usually £33-34. But after 2 months of no payment is now £66. I've paid £35 because that's all I can spare. But I was just wondering will my phone be turned back on, as in ...

I cannot make calls and when someone tries to call me it says my number is not recognised

I have paid my bill but for some reason I cannot make calls at all. I can however receive texts etc. I suffer with my mental health and now i cannot keep in contact with anyone by my mobile. help needed please.

Porting gone wrong - urgent help needed

Hello, I am new to the o2 community. I am having serious issues with the porting of my phone number from Vodafone to o2. The porting process was initiated yesterday (Tuesday) as I lost my Vodafone service in the morning. By the evening, the porting h...

Typical internet usage

Hi, I am wanting to find out on average how much data I am using please? The app is not particularly helpful and doesn’t seem to have any in depth detail of my internet/text/call usage. Thanks,Sarah

Resolved! Billed for airtime I’ve not used

I’ve just received my bill which says I’ve used just over £40 of airtime which isn’t on my plan, as far as I’m aware I haven’t…..can’t find any way of speaking to a human but am not paying until sorted

O2

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