Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract is in my mums name what do I do to get it in to mine?

My contract has been under my mums name and I now want to take the contract in my name with the same number. My contract has come to its 2 year end so i'm presuming I will not have to pay any charges? What do I do now? Can I go online and apply for a...

Resolved! Question about gettin an upgrade

So i want to get an upgrade, and i have 325 pounds left of to pay my device plan, im happy to do that, but how do you know if you will get an upgrade 100%? is there a credit check when u are upgrading? Because im not a new customer and stuff. Tho i h...

Resolved! Canceling a SIM

I want to cancel my pay monthly SIM but am abroad at the moment. I cannot make international calls and so I need to do this online.

Resolved! Unlock sim with PUK code

i have the PUK code to unlock my sim but where am i supposed to enter the code? do i wait for a text? do i do something on my phone or need to call someone?

Resolved! Want to upgrade with Tesco but stay with O2

I updated my sim only contract 3 weeks ago from a phone call and was told I was eligible for an upgrade any time. The cheapest offers are with Tesco but I’ve been told that even though the contract is still with O2, I can’t do this as I have to upgra...

4G Updates

Hi all the 4G update list seems to have come to a halt, can anybody point me in the right direction

Resolved! Returns - refusing delivery

I bought a tab s4 on a data contract direct from o2, decided against it due to a much better deal from Carphone Warehouse, but the line is still active on my account. I've called and been told that it's still on the way back to them but I don't under...

Unable to use trade O2 refresh

Hi, been told for the fifth time today from O2 online chat that the system is down for trading in using O2 Refresh which I could start today. Anyone having the same problem? I’m trying to refresh and trade in my iPhone 8 for an X or Xs...

Resolved! Ordered a Samsung galaxy note9 Black

Hi,Broke my phone at work but good job I had a upgrade, ordered a Samsung note9 on click and collect as I am never at home and I am in a hotel in Leicester, it said it was in stock so I thought I would pick it up if I got 2 mins, but not heard anythi...

Switch from a 12-month contract to a 30-day contract then cancel?

I'm currently on a 12-month pay monthly sim only contract which will expire in June 2019. I want to cancel this contract, but if I do this now I will have to pay an early cancellation fee. However, I'm also eligible for an upgrade. I've spoken to the...

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