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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21180 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 199029 Views
  • 2 replies
  • 2 kudos

Cancelled Sim.

I received a letter in the post yesterday claiming I owe £6 on an 02 sim. I have the sim but it has never been used. I have called 202 to cancel and after confirming I would like to cancel, the phone call was ended immediately.Now the sim card says i...

KALH by • Level 1: Joiner
  • 409 Views
  • 4 replies
  • 0 kudos

Porting problems

Hi - after about 20 years with Vodafone I decided to switch to O2. Sent them the PAC code on Sunday and was told it would switch within 1 business day (as required by OFCOM). Called late Tuesday to ask what was happening and was told really sorry it ...

JAHW by • Level 1: Joiner
  • 334 Views
  • 2 replies
  • 0 kudos

Using my Mobile in the USA

Hi O2, Can you please advise if i can use my mobile in the USA, Is this included in my current set up or do i have to pay extra for this? ThanksJames

James_17 by • Level 1: Joiner
  • 5648 Views
  • 11 replies
  • 0 kudos

Free Ear buds pro

I upgraded to s23 in May 2 days before end off offer,received text message to claim free ear buds ,code didn't work, rung o2 4 times since to ask for any information still no answer to problem. Any advice please Many thanks

Ianw2003 by • Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos

confirmation

I have had my confirmation email sent to the wrong email address, any idea how to solve this now as they closed at 8

derek7 by • Level 1: Joiner
  • 125 Views
  • 1 replies
  • 0 kudos

Transfer my number

I have provide the PAC code details to transfer my number to my O2 account, but I am still waiting, I have read all the details on the website, and it should have only taken 1 day, yet it has still not happened. I need the number transferring urgentl...

Golfman by • Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Resolved! Email from O2

I’ve received a text and an email today about a bundle but I haven’t requested anything

Kr3 by • Level 1: Joiner
  • 155 Views
  • 1 replies
  • 0 kudos

Resolved! Leaving 02

How much notice do you have to give to leave 02

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