Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Do you need id to to get a contract phone in a o2 store?

Hi do you need id or documents to get a contract phone?

Resolved! Call Forwarding

Hi, I have a O2 Contract phone; my question is this:1. Can I set "call forwarding on all calls" to my work phone? My work phone is a Irish SIM and number.2. Is Call forwarding feature a supplementary service that accrues an extra charge? Thanks.

Roaming in BG

We have always used our Uk phones in our house in Bg without difficulty In fact a much better signal than in the uk connecting to A1BG which is the only network in the village. Now we cannot connect even to text or phone NO SERVICE!! Every one else i...

Resolved! Forgotten Mobile broadband number

How to retrieve my mobile broad band number. Please help.

Phonebill

I wanted to pay £20 off my bill and clicked on the right option of other amount but o2 decides to take full amount and this is second time its happened what can i do

Resolved! Currently SIMO, if I upgrade online to a new SIMO deal will I need a new sim?

Hi there I am currently on a SIMO deal for 20GB data for £21.84, currently on my upgrades there is 20GB SIMO but for £20. Can I upgrade to this without any costs or disruption to service?Thanks in advance.

Resolved! Swapping sim

hi I’ve just tried to swap my number to another network and it wanted my sereal number off the SIM card and it not worked any idea how I can do it

Help ... I want a Disney ending

Hi can anyone make any suggestions - I have just re-newed an O2 contract for 24 months, not massive, just £18 a month as part of an upgrade package for a new phone (through Phone Spot). ... ... yes, I was that person and I can hear the sniggers and t...

Resolved! Can previous phone get blocked?

Hello, the lovely people of this forum.Long story short -My sister paid off her iPhone 7 completely and got a new phone from the same network provider (24 month contract).It’s been two months now and she’s having payment issues already (yes, I’m tryi...

Resolved! Upgrade

Just wondering ive only recently took out a contract after my first bill will i be able to add an additonal line?

O2

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