Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! iFitness

Hi I've just discovered today through a random text message from Ifitness, to unsubscribe from a service that i have never subcribed to ? I've done a few searches and discovered that this is a scam.I contacted o2 today , who have informed me that £12...

Resolved! Unlatch Request Not Fulfilled after 11 DAYS

I contacted O2 on Monday 24th September and asked that my Iphone6 that has been out of contract for months be unlatched. I was advised it would take 72 hours. This did not happen. I spoke to them again on Friday 28th September and was advised there w...

Resolved! changing account holder

at the noement the registred account holder of the iphone 7 in which i use is that of my mums, but the payment and the registered payment card is of mine ebcause its my phone and i am the one who pays for it, i just got an early upgrade how do i chan...

Resolved! India

I am going to India for one week in November and wondered What the best option is for texting and calling back to UK.

Resolved! Sri Lanka

I’m going to Sri Lanka at the end of October.I will not be making any calls or texts and only using WiFi.Will I still have to inform o2 that I am going abroad

Resolved! mobile hotspots

How do I find and use mobile hotspots?

Resolved! O2 won't unlock my phone

I have a new phone i brought as contract so wanted to unlock my other phone but o2 says it cannot do it as it was not brought in their store. It was brought at carphone warehouse and they say that o2 has to unlock up they won't. Always receive an ema...

Mobile data abroad

I cant use my mobile data outside uk. Help please. Iam in amsterdam and i cant use call or use the internet

Resolved! Help, changing my o2 contract but want to keep my number

I am with o2 on a refresh contract at the moment. I have just placed an order via e2save, I will be staying with o2 but it is not an upgrade, it is a completely new contract. This is purely because there were far better deals that way. Is there any w...

Resolved! Deposit

I have paid a deposit when taking out the contract. And was told after 3 successful payments I will get it back. I rang CS and they said I have to wait for another month to issue it? I don’t understand. Has anyone else had this?

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