Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Airtime Discounts on new iPhones?

Hi All,So, back when I got my iPhone 7, I a friend of mine worked for O2 and got me a 50% discount on the Airtime with the F&F scheme. I then moved my partner over to O2 from vodafone to avail of the family discount (20% off airtime).So, as it's been...

O2 travel inclusive zone - help!

Hi all. Which add ins are you supposed to have along o2travel inclusive zone. Is o2 travel meant to be there and the cap outside Europe zone? Currently have both and the speed is unusable. Any suggestions? Thanks

Resolved! unlocking my phone

how do i go about requesting my phone to be unlocked? it seems as usual o2 have made it as complicated as possible

Resolved! Name on bank account

I’ve just changed pay monthly bank account details from mine to my son’s (now able to pay his own way) but how do you change the name of the account holder or bank name.

Resolved! O2 refresh question.....

Hi, I am just about to be able to finish the first year of my 2 year refresh contract... Next month, I will be eliible to upgrade my handset. My question is, could I hand the phone back to o2, and just pay the airtime part of the bill, without upgrad...

Resolved! Account holder change

Hi,My daughter is paying for the 3 phones on my account. I was wondering a few things.1) Is it possible to change the account into her name so it's then her account?2) If this is not possible is she able to keep the 3 phones but transfer these over t...

Resolved! paper bills

I want paper bills anyone know if that possible ?

Resolved! Return phone

I took delivery of a new phone today and not happy with it how do I return

cancellation

wrong

Resolved! O2 open

I’ve been with o2 for over 15 years & o2 open nhs discount for about 5 years . I applied for it they said NO because I got the new iPhone Xs max ? Over £1000 & I don’t get a small discount for air time & over 15 years loyalty to o2 ...

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