Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Receiving international calls from abroad

My daughter has just been charged for calls she received from me while I was in America and Canada. One charge for accepting the call and a further charge for the call. These charges amount to £80

Resolved! Cancelling a contract

Hello people My partner is really annoyed with the phone he got (he chose a phone that didn’t cost much monthly and it’s not working out too well) and he’s been offered a better deal with an iPhone from a different company. I know you can pay off you...

Resolved! Loyalty discount not added.

I got a new phone and contract September 25th, from the o2 shop and they said my contract would be 36 pound a month after the discount had been applied. They failed to say that the discount would be applied on the 2nd bill, but nevertheless it still ...

Resolved! Order did t arrive then runaround

Been with o2 for years orders a new upgrade handset on Friday and paid £8.99 for Saturday delivery - didn’t appear called / used online chat with nothing other than dispatch email will appear finally on an online chat tell me iPhone Xs out of stock -...

Resolved! moving from 20gb to 30gb 12 month deal before end of contract

if i take the 12 month sim only 20GB data deal and find i need more data can i move to 30GB before end of 12 months for free or do i have to wait?

Resolved! upgrade deal

do you have a good deal fo existing customer.... I saw company 3 only charging £11 for 4 GB.but you charge £15.

Resolved! Previous payments history

I would like to check the history of my payments

Resolved! Contact from out of the EU

I am working out of the country in the middle east and need to pay my bills the My02 account is not letting me log in, i cant get in touch with a guru and there is no email address. What do i do

Resolved! Swings and roundabouts

Never will I be going with 02! Diabolical the chats like is. Passed from pillar to post. For over 2 months now? Needing a network unlock code from 02 simple surely? Yet been 3 times given a unlatching code. It doesn't work!

Resolved! data

Can I transfer some of my data to a family member? I am not using it all. I believe you can on EE

O2

Forum Posts