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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21213 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 200774 Views
  • 2 replies
  • 2 kudos

VAT being charged on top of airtime false advertising?

so I recently added a second line to my account iPhone 14 pro max. Device plan £32.51Airtime £19 a month. This is what's stated in my contract as I've just had a look and it's what was stated on the shop offer when I originally took the plan out whic...

Resolved! Lost phone abroad

HelloI have lost my phone abroad and unsure of what to do as I cannot call you.Please could you let me know?Many thanksKind regardsNatalie

sIM CARD NOT ARRIVED

i ORDERED MY REPLACEMENT SIM ON 10 SEPTEMBER AND IT STILL HAS NOT ARRIVED (9 DAYS) - PHONE QUEUES ARE HORRENDOUS - HOW DO I SORT THIS?

DW20 by • Level 1: Joiner
  • 215 Views
  • 2 replies
  • 0 kudos

Phone upgrade / payment

Hi, I have attempted to upgrade my phone but after entering payment details I have had a message displayed that sorry an error has occurred. However, I log into my banking app there is a pending payment for amount but this isn't showing when I log in...

Che1 by • Level 1: Joiner
  • 257 Views
  • 2 replies
  • 0 kudos

Phone bill

How do i pay my phone bill

Hildah by • Level 1: Joiner
  • 221 Views
  • 2 replies
  • 0 kudos

Resolved! Switch Up Return/Cancellation

If I've 'switched up' and upgraded to a new phone with a new 36month agreement am I allowed to cancel within 14 days completely? So the line gets cancelled and phone returned?

MrFrenzy by • Level 2: Apprentice
  • 647 Views
  • 5 replies
  • 0 kudos

Unsure how to resolve issues

My situation is, I was mis-sold on my contract at O2. O2 admitted this, and fairly agreed to let me terminate my contract mid-contract, refunding all SIM costs I paid, and all future SIM cost (so I’d just need to pay the device), upon the device bein...

Billing

Hello, I have been charged £10 for things I’ve bought however, I haven’t purchased anything? Can you please confirm what this is for? thanks,aimee

Aimee12 by • Level 1: Joiner
  • 231 Views
  • 2 replies
  • 0 kudos
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