Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unlocking phone

Hi, my contract runs out end of Jan and i have been trying via O2 to unlock my phone, however they come back saying the device doesnt belong to them. I got my contract through Carohone Warehouse who are also saying that the phone doesnt belong to the...

Huawei redemption

I'm having trouble claiming my Huawei t3 tablet I've had my p20 Pro since Nov so already passed the 30 days before I can claim it just keeps saying IMEI number invalid anyone else having problems?

3 weeks in Australia

Hi can anyone tell me the cheapest, hassle free way to use my phone for 3 weeks in Australia? Will it be the £4.99 a day job or is there a block i can buy instead? Thanks

Resolved! Ringing abroad

Can i ring italy free from my 02 mobile?

Resolved! Carphone Warehouse hard sell

I did not order this upgrade - we just talked about it. Ive logged into my o2 and it says Im tied into a new 2 year deal! Not happy. Does anyone know how I can email o2 customer services ? thanks Order details xxxxxxxxxxx Brians phone Order number c-...

Resolved! My bill

I got a text today about an overdue payment of £35.20. I called and was sent my tariff and the amount I currently owe and it came back with £0. I then checked online and on the app. Both said I owe £0. Slightly concerned as the text also said if not ...

'No data service - Temporarily not offered by the mobile network' message on Samsung S8

I was in the USA on the 6th Dec 2018 during the data outage (I was happily roaming on a US network unaware of the issues back in the UK). Since landing at Heathrow on Friday 7th my Samsung S8 has been continually 'pinging' the following message: "No ...

Resolved! Double data

I got my contract on the double data offer wich gave me 30gb so why after 15 is it telling me im out of data n wont refresh till next billing cycle 15days????????,

Resolved! Changing Direct debit

How do I change the date of my direct debit

Resolved! Huawei Tablet Offer

I bought an additional Contract which had the offer of a Hiawei Tablet, I know how to claim but it states i need a purchase receipt and a leaflet with the URL. I dont have either, I have the Order confirmation via email, no leaflet for the offer thou...

O2

Forum Posts