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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 20861 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 192859 Views
  • 2 replies
  • 2 kudos

Phone upgrade / payment

Hi, I have attempted to upgrade my phone but after entering payment details I have had a message displayed that sorry an error has occurred. However, I log into my banking app there is a pending payment for amount but this isn't showing when I log in...

Che1 by • Level 1: Joiner
  • 252 Views
  • 2 replies
  • 0 kudos

Phone bill

How do i pay my phone bill

Hildah by • Level 1: Joiner
  • 221 Views
  • 2 replies
  • 0 kudos

Resolved! Switch Up Return/Cancellation

If I've 'switched up' and upgraded to a new phone with a new 36month agreement am I allowed to cancel within 14 days completely? So the line gets cancelled and phone returned?

MrFrenzy by • Level 2: Apprentice
  • 642 Views
  • 5 replies
  • 0 kudos

Unsure how to resolve issues

My situation is, I was mis-sold on my contract at O2. O2 admitted this, and fairly agreed to let me terminate my contract mid-contract, refunding all SIM costs I paid, and all future SIM cost (so I’d just need to pay the device), upon the device bein...

Billing

Hello, I have been charged £10 for things I’ve bought however, I haven’t purchased anything? Can you please confirm what this is for? thanks,aimee

Aimee12 by • Level 1: Joiner
  • 231 Views
  • 2 replies
  • 0 kudos

Resolved! Change phone number in iPhone settings

Hi all,I have just joined O2 on a pay monthly contract. I have ported my old phone number across from my previous provider (three) and this took place today. The only issue I’m having is my ported number is not showing in my phones settings, it’s sho...

NickD39 by • Level 1: Joiner
  • 4877 Views
  • 9 replies
  • 0 kudos

Add 2nd O2 SIM account

I have recently got virgin broadband that comes with an O2 pay monthly SIM card, I have put into my phone alongside another O2 SIM and activated it. How do I add it to myO2 so I can view my allowances. Thanks

Sim delivery

I’ve ordered a sim on Friday and it’s still not here despite being 2 working days

Nadim by • Level 1: Joiner
  • 135 Views
  • 1 replies
  • 0 kudos
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