Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone not in stock but refund will take up to 14 days!

Upgraded my iphone 7 yesterday and online saying it in stock (the only reason I went with black!!). Get text this morning to say its out of stock and will take longer to arrive. So I ask for refund so I can go to Carephone Warehouse to upgrade today ...

Resolved! Paying off device / Carry on contract?

Hi there, If i pay off my handset, do I still need to pay the airtime, or can I cancel it? I'm on O2 refresh, pay monthly. Thanks,Anna

Resolved! PAC number to leave 02

Hi this is the third time im asking for a PAC the previous two times I was given one through online chat but they didnt work even though I was well withing the expiry date of the PAC. Coud i receive another one that works please?

Resolved! paying off device bill

if i pay off my device bill can i cancel my tariff and pay just for sim only

Resolved! Need PAC code been waiting over 3 hours on chat and no success

Need to get my Pac code from 02 to transfer number to another sim but unfortunately I'm not getting anywhere with the 02 live chat. Anyone able to help

Resolved! Using my phone in Europe

Can I use my O2 tariff in Europe to ring mobiles and landlines and also mobile is registered in other countries e.g. Ireland

Resolved! Charges

I was browsing and I kept getting pop ups then I get a text saying thx for signing up with jamjar mobile at 4.50 a month or text stop ... what do I do ? I am scared 4:50 will be put on my o2 bill every week or is it a scam to get me to text stop ? Pl...

Resolved! Waiting a month for a refund

O2 took money from my account for a cancelled contract, even though they admitted it was their error. Phoned 17/12/18 and was told 5 working days for refund. Was told to ring bank for DD indemnity but due to personal circumstances I was not allowed t...

Resolved! TWO PHONE NUMBERS ON ONE PHONE?

Is it possible to have two numbers on one phone? I am setting up a new business with a new phone number and possibly selling the old business so I want to receive calls for both businesses without the hassle of having two phones, also I will want to ...

Resolved! Pavement

I’ve just recently paid my bill and it has came of my bank even thought I got an email saying it’s been declined then I paid it again and it worked but I’ve the failed payment has came off my bank

O2

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