Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Where is the Credit?

Hi All,Who received the credit for Jan bill?O2 promised to give 2 days credit to customers in the end of Jan but I don’t see any.Where is it?

Resolved! Upgrades

I’ve currentlly got 2 contracts out one phone and the other is my tablet I’ve been with 02 for a few years and always paid my bills on time with them and always upgraded when I’ve finished my previous one, but I got one out for my brother last year a...

Free Upgrade on old Nokia Phone (Not smart phone)

I have an old style nokia mobile phone with o2 which i have had for years and I think I need to move into the 21st century, is there a simple way I can find out if I can get a FREE upgrade to a smart phone please?

Resolved! o2 refresh question

Hi I recently got a phone from o2 in last 7 days I want to pay the handset off and get a better phone. Tried click and collect and the phone not available I want till next week but If I go into a shop tomorrow I can pay my device off and upgrade in t...

Nationwide data issue?

This is abit long so bare with meSo starting on Friday i noticed some apps and websites failed to load or loaded very slowly when using data. Over wifi those apps/sites worked fine. I rebooted phone and still the same. Confirmed with o2 i didnt have ...

Resolved! Keeping my number after changing from pay monthly to pay as you go!

Yesterday i decided to change from a contract to a pay as you go phone. I rang up and got it sorted so i can keep the same number i had on my contract. My old sim card is now saying no service but my number has still not changed over to my new sim ca...

Resolved! No confirmation email

I have bought a new handset from the O2 online shop and have not received a confirmation of perchase email as it states you will receive one can anyone help

Resolved! Where do i send the phone

Hi, i'm expecting dpd tomorrow to pick up my iPhone for repair as i damaged it. Im not sure which address should i put on the package with my phone. Where do i send it, help

O2 Fair Usage Policy in regards to mobile data

Hi all, after spending hours reading through terms and conditions, excessive use policy and fair usage policy, I can not find in writing the actual O2 limit which it applies to customers who use their data excessively. The reason I am asking this, is...

Bill paid on time, o2 cut me off twice!

I have called and emailed o2 with no response.I’ve been with O2 7 years. I paid my bill in full and on time. O2 cut me off twice both times causing huge problems. I’m a domiciliary carer and on a low income. O2 admitted it was their fault, They offer...

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