Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Spend cap

How long for a spend cap too take effect

Resolved! Sim only deal upgrade

Hi everyone need a bit of advice,been on a sim only deal since 26/11/18 and the plan doesn’t suit me anymore.im not using the data.Ive seen I can get better sim only deals elsewhere and not tied in.If I correct can I upgrade to a 30day sim only plan ...

iMessage and WhatsApp not working when roaming

HelloI’m currently in Australia and keep finding that my phone won’t send or receive iMessages or connect on WhatsApp. The rest of the internet services including email and other apps work fine. I’ve tried changing networks and phone resets but I get...

Resolved! Scam

I have just received a text message - "FreeMsg: thank you for subscribing to Just4Life for £4.50 per week from Nexgen until you text STOP to 64055". Of course I have'nt made any subscription.I have googled the phone number provided 02037403517 which ...

Resolved! Using Pay Monthly phone in Cuba

Hi. Can anyone tell me if you can use the Travel Bolt On for Cuba? I have looked through the list and can’t see it..TIA

Resolved! Moved to Australia - no longer have SIM. Seem to be unable to cancel contract

I move to Australia indefinitely last year and cannot seem to be able to cancel my pay monthly (have completed the 12 month contract minimum) as I no longer have the SIM connected to that number. Without this I cannot change any details or recieve an...

Resolved! Joined o2 today

Joined o2 today on a £11 monthly contract.They have told me because they did not put in place the discount the first bill would be £19.Going to cancel not for the extra £8 but because they would NOT Refund the extra charge.Regards Barry

Resolved! Phone bill

I am in need to talk to someone who can help me with paying my phone bill! As I can’t pay it for at least another 2/3 weeks as I get paid then!! Can someone help me! Laura Bradley

Resolved! data

how do I top up my data

Resolved! Been on a sim only for almost six months. It says I can upgrade to a handset

Been on a sim only for almost six months. It says I can upgrade to a handset on 20th of this month witch will be 6 month. Is this a 100% or could I still get a no

O2

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