Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

not recieving calls or texts

hi my phone broke so i went anf got it fixed but i put it into an iphone, when i got it back i put it back into my normal hone but not i can recieve any calls or text messages. why could this be? i need help ASAP

Resolved! No data abroad iPhone 6

So I have just yesterday returned from a week in Majorca. Before leaving for Majorca I checked o2 roaming within the my o2 app to discover it wasn't enabled - so I enabled this thinking it would mean data while abroad on holiday and wasn't minding of...

Resolved! Latest OTA Update (What is it?)

I have a Samsung Galaxy A3 (on 5.0.2) Baseband A300FUXXU1BOJ4 I've recently been notified that there is a software update. I'm wondering what it is. Is it another update for Lollipop or is it Marshmallow? If it's another Lollipop update then will I (...

Resolved! Taking out a new contract - number swap?

Hi guys On Monday I took out a new contract (with O2 again) through an external supplier because they had far better deals than O2 directly. My current O2 contract ends in December - but I was told I can transfer my 'old' number and this would automa...

Resolved! O2 TRAVEL

I am on 02TRAVEL and in the UAE so that should be 4.99 a day which is lovely. But where I get a little confused is what happens if I want to call a UAE number whilst I am in the UAE? Would this be classed as a call to the UAE from the UK and therefor...

Long Term Signal Issues

I have phoned O2 over this issue now for the past 24 months and still nothing has been done. The reception in the Eltham SE9 area is almost non-existant. I haven't been able to make a call without it dropping for 2 years now. So far over these past 2...

Resolved! add a sim

how do i add another contract to my 02 app

Resolved! Extremely unhappy customer - Having to jump through hoops to get a refund.

Please excuse the typos. I am typing this on a touch screen phone. My partner and I have just come back from Egypt. A few days before we left we dropped into an 02 shop and asked about charges we may incur if I called home (England) while in Egypt. H...

Resolved! No Calls or texts since port!!

Hi, I have recently moved over from Vodafone and think I've ended up with half a port, I can make calls but not receive and neither can I receive texts. Can someone help? This is so frustrating!! walshy

Resolved! its about my o2 contrat with o2 for old and new mobile phone

hi myname is adrian and i have not long upgraded my samsung galaxy s6 to samsung galaxy s6 edge but i have noticed that i have to accounts open but when i upgraded i said i wanted to keep my old number for my new mobile phone my old number ******* th...

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