Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

After upgrading yesterday it has gone thro wrong, how do I cancel the upgrade? It’s put me on a contract which has no minutes so I can’t call o2

Using up data really quickly

I brought a bolt on today of 100mb which lasted half an hour so I then put on 2gbs which lasted about three quarters of an hour! Surely this cannot be right! And yes I have checked no applications are running in the background

Resolved! Change username and name

Hello, I have a Pay as You Go sim card and I ordered on 20/05/2019 a Pay Monthly sim card (order: MS-xxxxxxx) but the person I spoke on the phone with didn't spell my name and my email right. Because I have my email as my username on my Pay as You Go...

Resolved! Forwarding call to another UK Mobile

I have another phone with Virgin mobile, and due to current poor o2 coverage, I wondered if I could divert my calls from o2 to that mobile. I have a sim only pay monthly, Unlimited mins. Would this come out the allowance or is this chargeable? I've h...

Resolved! PAC code

I need pac code

Resolved! Monthly contract

How do I find out when my contract expires please?

Resolved! Is there an Email adress for pay-monthly/billing

Im away and have no way of contacting the pay-monthly department and the online guru chat is offline does anyone have an email address i could contact please as its very important i contact them asap thanks

Resolved! Phone contract

Hi, I was wondering if I could get a phone contract where it would have my mums name and details but with my bank account connected to it as I’m 17.I was going to do this but I was going through a contract with O2 on a website called mobiles.co.uk, a...

Resolved! changing my DD payment

Good afternoon, I would like to change the DD account my monthly bill comes out of. The new account willbe my partners and I joint account and will require a name change. please can you call or email me so i can communicate the new name and account n...

Ripped off

Anyone else experienced o2 taking advantage of pensioners. Contract started june 2013 ended june 2015. Oh and in 2019 after checking your parent's contract after a high bill find o2 are still charging for a phone along with just 750mbs on 3g for £20 ...

O2

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