Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data sharing

Hi just wondering if anyone knows if I can share my data with my daughter ? Thanks

Resolved! Email address for help with bill

Hi all, I'm abroad at the moment and need to speak to O2 about additional charges on my bill. Live chat is offline when I am available most of the time. Does anyone know of an email address I can use to query this? Thanks,Kirsty

Resolved! How do I know when my number is being transferred?

I just took up a new contract and entered pac code to keep my current number. How long does it take before number transfers and how will I know when it’s being transferred to my new sim/phone

Resolved! Can I do this?

Hi,I’m currently 10 months into my 36 month refresh contract with 02, I have an iPhone XS and have always been an Apple user but honestly the battery life and lack of technological advancement from Apple has me wanting to change to android. If I was ...

Resolved! contract

why has 02 gone to a 36 month contract on new upgrades

Resolved! Can I change my order once completed need to change colour of phone

Hi everyone, do you know if I can change my order as I have ordered the wrong colour of phone

Resolved! Mms

I get text messages from O2UK saying Mms DOWNLOAD. wtf? Im not going to juat download random stuff. How do I stop it?

Resolved! Ordered new phone, date available now changed?

Hi, I’ve just ordered a new pay monthly phone to collect from a local store. It says it’s available today, so I chose to collect instead of paying for delivery tomorrow. Anyway on the email I received after ordering it now states it’s estimated for 4...

Resolved! Planned network upgrades

Hi! Bit of a long shot but is anybody in the Corby area? I got a text two weeks ago saying my signal would come and go today due to essential work being carried out in the area. That's fine but I remembered I got a text last week saying the same thin...

Resolved! Damaged phone

Droped my phone and smashed the screen no insurance can 02 help?

O2

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