Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change my phone number

Hello i would like to change my phone number if possible please? I keep getting unwanted phone calls

Resolved! Cancelling contract

My contract has been automatically renewed on the 1/08. Can I still cancel it after 26 days or is it too late ?Roxanne

Resolved! Travelling to Morocco

I’m travelling to Morocco and can not find any information as to whether it is included in the O2 travel bolt on, can anyone advise? Thank you

Resolved! Getting a gift or something similar

Hi, I think I’m putting this in the right one, but I’ve had this contract for over two years now and I’ve bought stuff on it while I had the iPhone 7, I’ve now upgraded to the XR and I’ve got the odd thing here and there, so I’m wondering if anyone k...

Resolved! Change billing adress

Hi is any possible to change adress?

Resolved! Name Change

Hello How are you? My name has recently changed, is it possible to change this on my account please? Thanks! Jamie

Resolved! Bolt on

Hi can any1 help my son is managing to purchase bolt ons even without logging in he just clicks the pop up on the phone which somehow I am logged into through the browser if he is anywhere with no wifi and purchasing bolt ons with a click of a button...

Resolved! UserID unknown

How do I block? User ID unknown calls.

Resolved! Note 10 plus 5g pre-ordered delivery.

Hello, I'm new to this community I would to say that I pre-ordered the note 10 plus 5g in Aura glow on the 10th August, in my account is says "in progress". Has anyone ordered this and has there been an update on delivery?Thank you

Tariff change phone call

Last week on my way to work I got a call from someone at o2 He had an Irish accent and was speaking insanely fast and kept repeating everything. He told me I was on unlimited texts and minutes with 1gb data. Which is fine for me He then said that I c...

O2

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