Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Question about gettin an upgrade

So i want to get an upgrade, and i have 325 pounds left of to pay my device plan, im happy to do that, but how do you know if you will get an upgrade 100%? is there a credit check when u are upgrading? Because im not a new customer and stuff. Tho i h...

Resolved! Canceling a SIM

I want to cancel my pay monthly SIM but am abroad at the moment. I cannot make international calls and so I need to do this online.

Resolved! Unlock sim with PUK code

i have the PUK code to unlock my sim but where am i supposed to enter the code? do i wait for a text? do i do something on my phone or need to call someone?

Resolved! Want to upgrade with Tesco but stay with O2

I updated my sim only contract 3 weeks ago from a phone call and was told I was eligible for an upgrade any time. The cheapest offers are with Tesco but I’ve been told that even though the contract is still with O2, I can’t do this as I have to upgra...

Resolved! Returns - refusing delivery

I bought a tab s4 on a data contract direct from o2, decided against it due to a much better deal from Carphone Warehouse, but the line is still active on my account. I've called and been told that it's still on the way back to them but I don't under...

Unable to use trade O2 refresh

Hi, been told for the fifth time today from O2 online chat that the system is down for trading in using O2 Refresh which I could start today. Anyone having the same problem? I’m trying to refresh and trade in my iPhone 8 for an X or Xs...

Switch from a 12-month contract to a 30-day contract then cancel?

I'm currently on a 12-month pay monthly sim only contract which will expire in June 2019. I want to cancel this contract, but if I do this now I will have to pay an early cancellation fee. However, I'm also eligible for an upgrade. I've spoken to the...

Sim Network Puk code

Hi i am trying to unlock my Samsung S6 phone from O2 UK so i can put in a Vodafone Irish Sim Card.When i install the Vodafone Sim Card, the Phone asks for the Sim Network PUK Code as the phone is locked to O2UK.I have the sim card puk code which is n...

Resolved! Resetting call status

How long should it take to turn off voicemail using dial 1760. is this instantaneous or should I wait 24 hours before my request is actioned?

Resolved! Can I prioritise WiFi calling over poor 4G/3G signal?

I have a Samsung S7 on contract that I bought specifically because I wanted the option to use WiFi calling. This is because I have poor 4G/3G signal at home (not no signal but very poor). However when someone tires to call me, I can have Wfi calling ...

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