Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Porting my number in

Hi, I’ve requested to port my number from Vodafone to O2 26.09.2019 and received confirmation text that my number was due to port on 26.09.2019 by 6PM. So 6pm comes and goes and still not done, so I get on the Live Chat and they tell me there has bee...

Change the name of the owner

Hello there,For some reason I am being presented with Christos Alexandrou instead of Georgios Alexandrou in the Details. The ownership has been moved two years ago. Is it possible to update the details?Thank you in advance,Georgios

Resolved! Early payment

Hi my bill is due to be paid on 31st but i have paid more than half the bill will this come off this months bill or next month as I need it off this months

Resolved! SB7 Mobile Limited charges

Hi Everyone, Could you please help me how can I cancel the SB7 Mobile Limited charge?What is it really?How can I claim my money back? Many thanks Guys. Kind Regards Arpad

BANDAI NAMCO

HelloIve been charged by the above scammer. Ive never received a text etc to say id consented to their service and O2 have been charging me for almost 5m and today messaged saying "about your recent phonw purchase 'Does anybody have a number for band...

Why the price discrepancy between an airtime contract when bought with a device and sim only?

I'm looking at an upgrade at the moment, and I don't get why when upgrading direct with o2 the airtime portion of the contract is more expensive than the same amount of minutes/messages/data on a SIM only deal. The discrepancy is quite a bit in the c...

No signal in house

Hi can anyone advise, ive just moved into a bungalow but have no signal.Been disabled my phone is my life line.Can anyone help please, i can't afford to pay for a signal booster.Thank you all

Resolved! Amount of mobile data

Just got the app set up and says I only have 30gb of data per month however my contract is for 90gb of data per month ?

Resolved! concerned payment

Hi i've longed on to my direct debit and im paying an extra £10 on top of my bill i was just wondering if this has anything to do with insurance on the phone.

Paying my bill from overseas account

I am now living overseas in New Zealand and wish to clear my o2 bill and close the account but there seems to be only an automated system on the calls and using myo2 does not allow me to pay the bill using my nz card, as I no longer have a UK account...

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