Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

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I owe this month's bill and I owe £104 on my device, can you pay like a bigger amount off your device and then again a week later and upgrade or do you have to pay your bill first to be able to pay of your device?

Resolved! Open Discount

I've been receiving a civil service discount on my airtime plan since January. Last week i noticed that it was showing on my bolt ons as expiring on 9 Nov. Staff at 2 O2 shops told me they have never known a discount to have an expiry date & it shoul...

Resolved! How do I keep my old number on a new contract phone?

I bought a new contract and want to keep my old number from a previous contract.

Resolved! My order

I made a order yesterday an have yet to receive a dispatch email.

Resolved! No SIM Card. No Service

TWIMC: Just received my upgrade, replacing Sony Xperia XA1, with a Sony Xperia 10.Informs me that there is "No SIM. No Service.Cleaned the SIM card and replaced several times and still no joy. All else moved across seamlessly - any thoughts please??

Can mum discuss my account with o2?

So, I suffer from bad anxiety (especially when I have to phone someone) and my mum helps me out sometimes, I dunno what it is, but phoning o2 always seems to make me anxious and I put it off, even when it’s concerning payment etc.Is my mum able to sp...

Resolved! Porting number o2 to o2

My o2 contract through mobiles.co.uk is up & I'm taking out a new o2 contract through mobile phone direct, can I port my number to my new o2 contract?

Resolved! Data Sim - Which one ?

Dear O2 Community, I'm looking for a Data Sim for a 4G Router where the provider will not block traffic/ports. I currently have a home alarm system that stopped talking to the cloud after 6 weeks of connectivity due to the wrong sim car being provide...

iPhone XR refusal, what are my rights?

Hi guys, this is my first post so apologies if this is not in the right place. so basically I saw the offer for £300 off iPhone xr outside my local O2 shop, obviously I walked in and inquired more. deal looks too good to miss out on and I've been mea...

Resolved! Adding a number from another supplier

(What does Select Board mean?!) I would like to add my partners phone and number to my acccount. He is currently with another supplier. How might I do this?thanks, in anticipation.

O2

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