Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Black Friday Pay Monthly Contract Question

Hey Guys, Sorry i'm a bit of a No0b when it comes to Tech so i do apologise if this is a silly question.Basically i'm out of contract with my current phone which i bought from the Mobiles Website i have seen a black friday deal that i want to take on...

Resolved! why arent O2 turning on VoLTE when i ask them to?

so, i contact them, they tell me oh its a bolt on (why??) i can add that to your account no problem. They say its done and i should wait up to 24 hours. I wait, it doesnt happen. I contact them, they say, oh, I'll get that added to your account right...

Resolved! TrimXS

Hi everyone i received a text message from this company Trim saying the following: FreeMsg: Welcome! Get trim @ http://trimxs.co U have joined for £3.00 a week. Your first 24 hrs are free. To cancel text 'Stop trim' to 83463 Help? 03300538768I have t...

Resolved! Account in arrears

I missed a payment as ive been that busy i didnt noticed it was due. I settled the payment 12 hours ago and still my phone is cut off, people cant even phone me!Has anyone ever had this issue how long did it take?Thanks.

Resolved! No service

I have no service this morning is there a problem with o2 loads in credit with calls texts ect

Resolved! Discount

Hey, I was told in store that 02 give armed forces personel discount although the message on 61202 won't accept it

Resolved! leaving

I phoned o2 on Thursday for my pac code and the code they gave me doesn’t work

On 02 refresh

I owe this month's bill and I owe £104 on my device, can you pay like a bigger amount off your device and then again a week later and upgrade or do you have to pay your bill first to be able to pay of your device?

Resolved! Open Discount

I've been receiving a civil service discount on my airtime plan since January. Last week i noticed that it was showing on my bolt ons as expiring on 9 Nov. Staff at 2 O2 shops told me they have never known a discount to have an expiry date & it shoul...

Resolved! How do I keep my old number on a new contract phone?

I bought a new contract and want to keep my old number from a previous contract.

O2

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