Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transferring Number From EE to O2 - No Change

Recently purchased a new O2 pay monthly sim from the online shop and wanted to port over my number from EE with it. I provided the PAC where requested in the buying process and placed the order on 21/11/19. My contract with EE ended the next day and ...

Resolved! Contract?

So I applied for a pay monthly contract, and 02 have taken a £400 upfront payment and i’ve still not heard back if i passed the credit check? this was on friday I applied.

Resolved! O2 OPEN

I have an O2 open company code, but struggling on how to apply for the discount. I have logged into MyO2, but no clear guidance. Any advise?

Resolved! i wanna chage my payment details

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Resolved! How do I stop the contract

How do I change SIM only tarrif for my exisitng plan

Resolved! Sim postage

I signed up to a sim only contract today at 10:30.i haven't received any email to say its been despatched, will it already be on it way to me?

Resolved! Giving o2 a pac code

I want to give o2 a pac code to move my number over from my old provider but can’t get through on 202 is there any other way of doing this?

Resolved! Cancel my contract

I want to cancel my contract, when I call to do this for some reason you cut me off.

Resolved! No Data in BN17

As above, no data connection in BN17. Staus check site is not showing any fault. I tried calling customer services but I got disconnected after a message to try again later ?!? I tried a chat (Sanah) but they state their system isn't working? what a ...

Resolved! o2 Coverage really bad?

Im having issues with my network coverage (oxford). My phone keeps saying no service all the time but the coverage on o2 is saying its working fine, so i assumed it was my phone (iphone 4s). Now my mum's phone which is the same as mine and also on o2...

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