Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do I stop the contract

How do I change SIM only tarrif for my exisitng plan

Resolved! Sim postage

I signed up to a sim only contract today at 10:30.i haven't received any email to say its been despatched, will it already be on it way to me?

Resolved! Giving o2 a pac code

I want to give o2 a pac code to move my number over from my old provider but can’t get through on 202 is there any other way of doing this?

Resolved! Cancel my contract

I want to cancel my contract, when I call to do this for some reason you cut me off.

Resolved! No Data in BN17

As above, no data connection in BN17. Staus check site is not showing any fault. I tried calling customer services but I got disconnected after a message to try again later ?!? I tried a chat (Sanah) but they state their system isn't working? what a ...

Resolved! o2 Coverage really bad?

Im having issues with my network coverage (oxford). My phone keeps saying no service all the time but the coverage on o2 is saying its working fine, so i assumed it was my phone (iphone 4s). Now my mum's phone which is the same as mine and also on o2...

Resolved! Black Friday Pay Monthly Contract Question

Hey Guys, Sorry i'm a bit of a No0b when it comes to Tech so i do apologise if this is a silly question.Basically i'm out of contract with my current phone which i bought from the Mobiles Website i have seen a black friday deal that i want to take on...

Resolved! why arent O2 turning on VoLTE when i ask them to?

so, i contact them, they tell me oh its a bolt on (why??) i can add that to your account no problem. They say its done and i should wait up to 24 hours. I wait, it doesnt happen. I contact them, they say, oh, I'll get that added to your account right...

Resolved! TrimXS

Hi everyone i received a text message from this company Trim saying the following: FreeMsg: Welcome! Get trim @ http://trimxs.co U have joined for £3.00 a week. Your first 24 hrs are free. To cancel text 'Stop trim' to 83463 Help? 03300538768I have t...

Resolved! Account in arrears

I missed a payment as ive been that busy i didnt noticed it was due. I settled the payment 12 hours ago and still my phone is cut off, people cant even phone me!Has anyone ever had this issue how long did it take?Thanks.

O2

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