Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Emojis

I want to stay with O2 but I’ve recently noticed I’m being charged to send large emojis on txt message ; is this right?

Resolved! Bill

Why is my bill never the same? It’s supposed to be £39.95. Per month. I’d like you to look at the bills that you have taken and refund me the outstanding. You have been taking £40+ and my contract is £39.95. It doesn’t add upThanksPaige

Resolved! Paying phone bill

I have a pay monthly contract, what happens when you only pay half of your phone bill? In my case is £40 only paid £20? Thanks!

Resolved! Scam texts

When I received my O2 Bill this month there was a charge for £3.75 plus Vat which I did not recognise. I queried this with O2 and they told me it was for"Voucher Services" from Kalastia Consulting. Obviously I had no knowledge of this Company or thei...

Resolved! Phone call claiming to be from o2 but they knew about my Tarriff

I had a call yesturday from 01613935075, saying they are from o2 without any prompting from me they told me what my monthly tarriff / allowances are. It just seemed very fishy as i had my doubts the call was actually o2. They then tried to sell my a ...

Resolved! fixed ip data sim

i have a pay monthly data account with 02. The sim i have is inserted into a d-link wireless router for my internet access. the problem i have is that the public ip associated to the data sim is Dynamic (ie it keeps changing) does anyone know if 02 p...

Resolved! Direct debit

How do I set up a direct debit for my sim only contract? I don’t want to pay manually every month and would much rather they automatically take the money out of my account .

Resolved! Up grade on line

Can I still get my friends and family discount if I upgrade on line?

Resolved! Abroad

Hi, i am going to italy, can i use my data plan abroad?

5g in nottingham

When will 5g actually reach Nottingham. Cause as advertisement on 02 website. 5g is not available in nottingham. And all network team say is there having issues. And could be by summer 2020.

O2

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