Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

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How do I remove premium number bar

Contract

Hello.I am a new customer and just wondering On my o2 app main screen, where my bill value is, underneath there is a pay bill button. Can you confirm if I have to do this, or does it just come out as a direct debit?Many thanka

My O2 account details shows in correct details

I have a new handset , but it's details are not reflected in my o2 account , which states I'm using an older handset, I do I amend the details

data usage

I had a 2GB plan and was running out of data so bought a 4GB top up. Within hours of this I noticed I could get a better deal by swapping to a 5GB plan, which I did. I was updated and told I have 9GB of data that would run out on 3rd Jan (for the mai...

Phone contract

I set up a phone contact for my daughter nearly 2 yrs ago. Ive added extra data on by phoning them with no problem. ( they ask if im the account holder) My daughters sim card stopped working so we went to a o2 store to get it replaced. The lady could...

Resolved! 4G+

HiI'm using S10 5G, since last week im not getting 4G+, anymore.Any help please thank you

O2 Text Message

Hi I got a text message late yesterday to say that my payment could not be processed. And to click on the link to avoid fees. The link then asks for all my details! This didn't feel right as I didn't get an email to back it up so I didn't complete. C...

Roaming

Hi, I’m currently in the UAE using the travel note on for countries outside Europe. Everything had been working fine on my phone for 48hours. Yesterday, my What’s App, messenger and iMessage stopped working saying that it can’t connect. My phone is a...

Resolved! Late payment

Iv just paid my bill that was late how long does it take to register on my account

Resolved! Bill paid

Hi all just paid my bill was just wondering how long it takes to get back online?

O2

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