Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237497 Views
  • 2 replies
  • 2 kudos

login issues

i never receive an e-mail with the sode and i think my e-mail address isnwrong amdnhas a digit missing

llyrw67 by Level 1: Joiner
  • 164 Views
  • 1 replies
  • 0 kudos

Order NC81987082

Hi. I received an SMS saying order NC81987082 is being processed. I didn’t order anything. Looks like some can of deactivation? I didn’t deactivate anything either. What is this? Thanks

Lewis16 by Level 1: Joiner
  • 239 Views
  • 1 replies
  • 0 kudos

Payment of my bill

I’m trying to pay my bill but my services have been cut off. When I log onto my O2 it sends a code to my phone which I don’t get so I don’t know how I can pay! aoife

Aoife1 by Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

Lost phone

Helloi I upgraded the other day, my new phone should of been delivered yesterday but there’s no sign of it can you help please

Why Monthly Increase

From 1st June, I have been paying £15.96 monthly, instead of the usual £10.11. The reason given; "This bill contains £5.85 of airtime charges outside of your plan". However, my mobile usage hasn't changed. Any advice as to why this increase, much app...

Roclive by Level 1: Joiner
  • 220 Views
  • 1 replies
  • 0 kudos

Refund

How do I refund the credit in my account back to my bank?

Matt421 by Level 1: Joiner
  • 338 Views
  • 4 replies
  • 0 kudos

False text charges

I have recently found out that I will be charged for 6 text messages £0.65 each to number 966555616610 total is £3.90 to the next bill. I have no idea about the text messages and I did not send them. Please help

NattyBen by Level 1: Joiner
  • 246 Views
  • 1 replies
  • 0 kudos

Stuck at Credit check help?!

I've been a long-term Virgin/02 customer with my phone registered to my Dad's account. I'm now trying to get a new phone upgrade and have it set up on my own, new account. I wish to keep the number, so will do the transfer of ownership. However when ...

nicwils98 by Level 1: Joiner
  • 469 Views
  • 1 replies
  • 0 kudos