Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Wifi calling unavailable

I've moved to an area with virtually no O2 signal and have two iPhones in the family that are supposed to be capable of doing wifi calling. However, when I try to switch it on in the phone's wifi calling section of settings, I get the message "To all...

o2 refresh billing after upgrade

Hi i was wondering if someone could help me.I just upgraded to get a new device. I paid off my device plan early. On my o2 app my new tariff is in place. Only thing is, my airtime plan on my old phone/contract looks like it will be billed on the 19/2...

Voicemail blocking

Hi allHope everyone is keeping well.Just want to ask how to stop voicemail messages from blocked contact on my Samsung note 10 plus( incase phone matters)As phone doesn't ring but I do get voicemail which I don't want. . . I have also emailed Samsung...

Resolved! Exchanging iPhone 11

I’ve got a delivery for an iPhone 11 coming this week however I’ve now changed my mind on the colour. Instead of returning the device back through the post and waiting about 5 days for it, can the device be exchanged in a store ?

Resolved! BlackBerry email

I have an o2 blackberry contract and am getting a new blackberry but don't want to use the o2 email address I was given. Ie I want to use a different email. Is the phone number only unique to o2, or is the email also? Or can I use an entirely differe...

Resolved! Spending Cap

Can a block charge to bill items and anything else out within my packages allowance? A do have a £0 Cap but see it does block the above!

Resolved! Overdue

Hey i have -15pound on balance and i pay 15more and now i have -30 ant show overdue payment what too doo its okay or some problem ? Cus i cant use internet call or text

Resolved! Can I edit my order?

Hi. Just ordered a new handset for my daughter but it is not in stock in Black. It is in stock in Purple though and she would like that just as much. Can the order still be edited once it has been placed but not yet dispatched?

Resolved! Historical itemised bills - where are they?

You used to be able to download up to 6mths of bills with itemised call and text details, but I can’t find them anywhere now. I can only find itemised details for the most recent bill paid 臘‍Any help or guidance on this would be awesome. Thanks in a...

Resolved! Keeping a sim active when not in use

Hello I live in Australia and use an O2 Pay & Go sim when I visit the UK every two years. Whilst back in Australia I send a text every 6 months to keep the sim active. I understand I also have to top up every 999 days to keep the Sim alive as well. C...

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