Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New contract

I tried to order a new phone online, I paid the upfront cost of £70 which O2 have taken but then the site wasn’t working after that and it kicked me back to the start. What should I do ?

upgrade

hi i did my upgrade online can i pick up my phone wif out passport or driveing license?

Resolved! Data sharing

Hi was wondering if I can share my data allowance with my wife who is also on o2?

Number

I had this sim only deal and wanted to keep my number (*****) I got my pAC code did it well was on phone doing my order with your o2 team they told me after 24 hours my sim been in my phone my number will swop over to the ***** and it hasn’t iv expla...

Changing my contract to a pat&go sim

Can I change my contract to a pay&go sim instead of upgrading??

Resolved! Data Disappearance

Has anyone else had their data just suddenly stop working and disappear from the my O2 app?? I spoke to O2 yesterday and they said it’s a temporary issue but it still hasn’t come back yet.......Help

Upgrade

I have upgraded phone over a week ago no update or anything on when I’m going to get my phone. Can’t I collect it?

Resolved! How to I see how much I will be billed for my old contract

Hi I have just got a new mobile with a new o2 contract. Got may mobile number changed over from my old sim only contract with o2. Question is how to i see how much I have to pay on the old contract and how do i make sure its been cancelled? John

Unlock s9

How do I unlock a s9

Resolved! Contract cancelled, but I'm still being debited?

Hi all, I cancelled my contract a couple of months ago but find I am still being debited. Who do I contact to get this fixed? A secondary concern is that if I cancell the Direct Debit my credit score will be affected. So I want to ensure that firstly...

O2

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