Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Direct Debit

Does anyone know how I set up a direct debit?

It won't let me order a new sim even though my contract has finished

It will not let me order a new sim only deal when my current contract has finished. [Edit: topic title edited for clarity]

upgrade to s20 ultra

I have pre-ordered the s20 ultra and states expected arrival is up to 31st March for store collection. what will happen if O2 decides to close shops? how would I be able to set up a contract with the device as well as receiving it?

New order

I’ve recently completed an order on 23/03/2020 of a new phone. However I have had no confirmation but payment has been taken out my bank?

Upgrade

It won’t let me upgrade my phone and my contract has finshed

Coronavirus

Are O2 offering any assistance for self employed people who have lost all income due to Coronavirus and ate struggling to pay monthly, but need the phone live

how do I query a specific item on my monthly bill.

Who do I contact?

Resolved! change the netwprck

how i can obtain the pac code?

bills

how are we suppose to pay our bills when we have to self isolate due to covid-19???

unable to phone 111 using o2 ??

I just tried to phone 111 using my o2 pay monthly phone and it doesn't even attempt to ring.im from Northern Ireland and the service should have been running 4 days ago for NI users, has o2 not enabled it yet here ?

O2

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