Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

phone not able to answer or make calls but allowing text/

Hi My i phone 7 has shows a incoming call but iy doesnt let me answer and also wont let me dial out.I can still send and receive texts.

DIRCET DEBIT

HI, I've been trying to call to change my direct debit date, I've loogged on line and cant seem to do it, I've always called. I'm getting no where please can you help?

Data

Why is my data allowance not showing on app

Cancelling a contract which has ran out and switching number to new o2 contract

Hello I recently requested that my contract (which had ran its course of 24 months and had all been paid for) be cancelled. An individual who works for o2 confimed via live chat that I had requested that my contract be cancelled, although I haven't h...

Resolved! Scam Text

Just received a text telling me that my payment cannot be processed and to click a link this is a sam do not click on the link

Cancelling my add on’s

How can I cancel my add on, like my insurance?

Resolved! Scam

Hello everyone I’ve just had a text from random number. Saying I haven’t paid my bill! It’s scam you got through the steps and it’s asks for your details. Don’t do it

How to change from monthly contract to pay as you go?

Is there a way to Cancel my current contract and switch to Pay as you go? Sadly can't get in touch with customer support at all. Will no longer be stayed in UK given the circumstances but will still require the phone number in case someone from UK wi...

Billing

hi I have recently upgraded my ohone when speaking to someone from o2 they said my monthly payment would be 46 pound month when I have looked at the bill there is now something called a device plan this was never mention to me when agreeing to the 46...

Text message received from 02

Just wanted check as I received a text from 02 saying I havent paid my bill and charges will be made. Ive checked on your website and as far as I can tell everything seems fine. Im guessing this is a scam as it had a link attached asking for me to lo...

O2

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