Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Proof of purchase

Hi, I have 2 iPad contracts. One of my darling children have smashed the screen. The insurance company won't repair it until I email them the proof of purchase.Please help.

Charges and account conectivity

I have just come back to o2 from another provider and its going to be a short reunion. I cannot access my account via the app or website without a text code being sent to me and everytime i access parts of it I have to re enter my password. It has di...

Coronavirus

I’m self employed and have been layed off does anyone know if I can postpone my bill at all?

Payment Problems?

Please help - i pay monthly and have just received a very dodgy text from 07552391390 saying that there are problems processing my latest bill and that i should update my payment options... I am not clicking any link until I am sure that this is genu...

Lost Sim

Hi, I lost my sim and need to replace it. How can I order it online? Many thanks,Joanna

Online payment%20keeps%20failing

I cannot make a payment online. It keeps failing. How can I pay my bill

Myo2 Account locked

I’ve been trying to log into my account to pay my over due bill, for the past few days it keeps saying error. Then I received an email saying I had to pay my contract in full. Is there any way this can be sorted? I can’t call because my networks off ...

New device

Hi, I have just got a new phone and swapped my sim over to the new device. I was told it would take 24 hours to activate. That was 4 days ago and I still have no signal or mobile data on the new phone. It just says 'no service'. I have turned it on a...

we need a new phone!

Hi, I have 3 phones linked on a family discount - mine and my son and daughter's. Their phones are only a year old and I still owe about £400 on the device plan for each. My daughters phone has broken (spilt wine all over it) - I need to get her a re...

Payment - Re-Connect Device

Im looking at paying my owed balance but ive been on the phone for around 1:10hrs waiting for someone to answer, i havent been able to speak to anyone as of yet, are o2 still open to speak to? i understand its busy atm, is there any way for me to pay...

O2

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