Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Re: Spend Cap - Anyone answering 202 calls?

Hi, does anyone know is 202 still working? I've been hold for over an hour now after giving up after an hour last night. I need to remove a spend cap urgently to make calls to Ireland to arrange delivery of goods to COVID-19 isolation units. Can anyo...

How to get a payment back!!

So due to the Covid crisis both myself and my partner being temporary workers have been let go from work. Meaning we now have no income. We have applied for universal credit but it isn’t due until 30th April. 02 have just taken 142 out of my bank acc...

just had a call from number 54 321

Just had a text from54 321 saying that we have been unable to charge you for this month. Is this scam as all looks okay on my accountMichael

delaying a payment due to coronavirus

Hi.How can you delay a payment due to Coronavirus outbreak?

Bill Payments

I've just been charged £80 for travelling abroad, however, my phone was on airplane mode for the entire week! I can't seem to sort this out online and no one will talk to me on the phone about it so I'm pretty stuck with how to get this money back. A...

Resolved! Order help

Ordered a new phone online 2 days ago all went through upfront costs paid. Everything sent over contract agreement everything. No phone delivered on said date no further emails at all from 02 either IV spent 24 hrs trying to get through on the phone ...

Resolved! Scam or not??

Hi all I have just received a text, asking me to update my payment details. I was just wondering if anyone else has had anything similar and whether it is a scam or genuine. I have looked at my O2 account and everything seems fine, but I am still con...

Connection problem or invalid MMI code

HiI have an unlocked Samsung S7 Edge with an O2 pay monthly SIM card.My answer phone kicks in too early so I am trying to lengthen it by typing **61*901*11*30# but keep getting connection problem or invalid MMI code.I have restarting, starting in saf...

Resolved! TAKEN MY MONEY

so after days of trying i thought finally, my cards been accepted.. wrong, they took £40 upfront and didnt send confirmation email, once again said my details were incorrect how if they have took money!!!! To make this better i have no way of contact...

Keep My Old number

Hi I have just recieved my new sim card and I want to keep my old number. I have filled out the form online with PAC etc but there are some details in the form which I do not have such as I did my sim card order through mobiles.co.uk.I cannot get thr...

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