Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill

I paid my out standing bill and its still saying its overdue

S20 Ultra Galaxy Buds stuck in the shop ....

I recently put a reservation down on an S20 Ultra with the Galalxy Buds plus. Its now stuck in the shop waiting to be colllected, my current phone is no good and I dont have a spare knocking around. I did try and call and do my upgrade of the phone b...

Resolved! Upgrading phone

Hi, I came into the store about 3 weeks ago and upgraded my phone to S20 ultra and i was suppose to get free airbuds with them. Now because of the current situation the store is closed, i cant get through to anyone in o2 Customer Service to ask. I've...

Free 12months Apple TV with upgrade

I’ve just upgraded and was told I would be getting 12 months free Apple TV.However this is not mentioned in any of the emails that followed? Can anyone help?

Contract is due to end

My contract is due to end in April. Does anyone know of an email address I can use to contact the team with my intent to give notice to leave? I am not getting through on the phone, and cannot seem to find any other way. Thanks in advance. Sarah

Changed from payg to monthly kept same number but got none of what I'm paying for

Hi I changed from pay as you go to monthly plan , when I collected my phone told them I wanted to keep my number , so didn't get a new sim. Now I have the phone up and running and have came off my pay as you go bundle I am getting charged via credit ...

Unnecessary added extra charges

Hi everyoneI'm trying to contact 02 customers service online but I guess no one's working from homeI keep getting charges extra when I clearly dont buy anything online via phoneHow is that every month it jumps from my 49 quid bill to 61? It makes no ...

Can not make calls

My problem is that i can not make and recieve calls, because on my number is linked an ipad pro, which i have returned allready. Costumer service does not answer, busy time, i understand, but still i am calling them for one week every day 10 times a ...

FRAUD

BEWARE SCAM - you may get a text message stating O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: THIS IS A SCAM - Mine came from a Russian number.

Cancelled contract with Carphone Warehouse

Hi I opened a contract with Carphone Warehouse on Monday and after a lot of confusion I cancelled it on Tuesday. I have not returned the phone yet due to the covid19 issues. I spoke to someone from o2 after and asked if it had been cancelled and they...

O2

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