Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

just need to know why i'm paying for 4 phones and only got 3

hi just need to know why i got 4 bills and should be paying for 3 ? [Edit: topic title clarified]

Does anybody know if the number starting 0333 incurs charges please.

Does anybody know if the number starting 0333 incurs charges please. [Edit: topic title clarified]

Faulty Headphones

I have recently upgraded to the Samsung galaxy S20 but the headphones i received have never worked. I assume a manufacturing fault? I have been trying it get in contact to have these replaced but no luck. Please can you help? I wouldn't normally mind...

Delivery

Ahhh I'm really worrying, I'm going to loose work soon. I'm a domiciliary care worker. I did early upgrade as my phone is breaking. No update on new delivery. Anyone have any news? All my client info goes on my phone. I dont have back up.

late payment of bill

My bill is due in 31st march but cant make my payment until 3rd Aprl the diret debit is due on 31st but my salary wont be pain into my account until 3rd aprilif the direct debit fails on the 31st will they try to take payment againacouple days later ...

cancel device sim only payment

We have an ipad with a sim card which we pay monthly, £13.33 per month + VAT. We no longer need this facility as we can do everything on wifi as we are now always home. Do I just cancel the element in our direct debit or will this mess up i phone con...

Paid for phone I returned

At the beginning of the year, O2 rang me offering a second line for a good price, I thought I'd use it as a surprise present for my mum who really needed a new phone so I accepted. They said the initial payment would be £30 for the first month then I...

Security deposit

I’ve posted about this before, however I was looking for some advice. I have now contacted o2 on two separate occasions. On both occasions I was told that they had there and then put in for my security deposit to be refunded back to my bank account (...

Freeze my contact bcs of Coronavirus

Hello,Bcs it s hard times I can’t afford to pay all the phone contract,we can sort something?

Resolved! Cashback

Hi, I've ordered a Samsung A71 online as I was due to upgrade. And it said that I can claim £60 cashback after purchasing but I can't find it anywhere on the website to claim the cashback

O2

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