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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 22457 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 211953 Views
  • 2 replies
  • 2 kudos

Cooling off period

I have just signed up for a tablet contract but decided to pay outright instead via another option. My delivery is arriving tomo what should i do as with the current situation how do I decline my delivery

Kazmoz76 by • Level 1: Joiner
  • 362 Views
  • 3 replies
  • 0 kudos

Cancel contract

I want to cancel my contract and insurance but can not get through to anyone on the phone.Any suggestions?

David10 by • Level 1: Joiner
  • 704 Views
  • 2 replies
  • 0 kudos

Resolved! Contract end

My contract ends on May 6th but I can't contact anyone to say I'm leaving. Help please

Birdy666 by • Level 1: Joiner
  • 1052 Views
  • 8 replies
  • 0 kudos

Upgrade S20

Hi, I upgraded my phone online on the 29th Febraury. S20 ultra. Was told out of stock will receive in 4 weeks. Not heard from 02, anybody having the same issue?? Thanks.

Rich78 by • Level 1: Joiner
  • 402 Views
  • 2 replies
  • 0 kudos

Sim swap

so I upgraded with carphone warehouse and received my new Samsung s20 along with a new 5g chip which gave me instructions as to how to do my sim swap..fast forward 2 days and my sim still hasn't swapped over and both sims are still working im so conf...

nichola83 by • Level 1: Joiner
  • 470 Views
  • 3 replies
  • 0 kudos

Cancel contract

Hi i want to cancel/close my contract. Can someone give me an email so i can get in touch with coustumer service please?

ViktorMk by • Level 1: Joiner
  • 749 Views
  • 1 replies
  • 0 kudos

My o2 data completely disappeared off my contract

Ever since last night my data part of a 40gig package completely disappeared as if it is not included. Bizarre!! No 4G, only calls & texts on the app.. can’t get through to O2.

Bambam1 by • Level 1: Joiner
  • 431 Views
  • 2 replies
  • 0 kudos

My contract is finishing or it might have finished

Hi thereMy contract was finishing in March or it might have finished and I dont wanted to continue to pay the same amount again. Could anybody help me what to do if I need sim only deal or pay as you go...thank you.

Bal by • Level 1: Joiner
  • 437 Views
  • 3 replies
  • 0 kudos

Cancelled my contract

Hi Team, I have had to cancel my contract with O2 to help my sister out and takeover her contract on another provider, however I can't find when my last day with O2 is. How do I find this as you chat bot who are normally helpful have disappeared Nick

NBT by • Level 1: Joiner
  • 609 Views
  • 7 replies
  • 0 kudos

Merge Calls on Samsung S20+

I want the ability to merge calls on my Samsung S20+. Does this have to be done via the O2 Customer Service?To be clear merge calls is where I call one person - put them on hold - I then call a second person and merge the calls so all three people ca...

PChudoory by • Level 1: Joiner
  • 538 Views
  • 2 replies
  • 0 kudos
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