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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21087 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 195831 Views
  • 2 replies
  • 2 kudos

Resolved! Military discount

Hi I have applied for my military discount to my monthly bill so I should get 25% off however although it has been accepted it is still charging me the full price. Can anyone help?

Amie043 by • Level 1: Joiner
  • 331 Views
  • 2 replies
  • 0 kudos

Resolved! How do I pay my outstanding bill?

I left o2 last week after being scammed. I cancelled my direct debit on the advice of o2 customer services. I wish to pay my outstanding bill of £3.03 but there is now no way to do this. Please help.

bjg23 by • Level 1: Joiner
  • 239 Views
  • 1 replies
  • 0 kudos

Resolved! Phone calls, texts and when roaming

Hi all, I am currently roaming in the USA, but am unable to make or receive calls and texts, data working ok. On another phone ( same contract) can't use anything except WiFi. The contracts had free roaming. I can't contact o2 directly due to this. C...

Das by • Level 1: Joiner
  • 339 Views
  • 2 replies
  • 0 kudos

Resolved! I did not order this plan

I am being charged for a plan and phone I did not order these they are a result of a spam and fraud attackwill you cancel these chages

mhl by • Level 1: Joiner
  • 412 Views
  • 4 replies
  • 0 kudos

Change of surname on bank account

My surname has changed following divorce. I have updated my 02 account to my new surname of Thomas however I need to amend the name on the bank account for the DD (the account and sort code all remain the same).

Net14 by • Level 1: Joiner
  • 440 Views
  • 6 replies
  • 0 kudos

refound

HiI have just found out that i have been paying £73 a month and my contract expired ( therefor phone paid for ) in June. I assumed that my payments would of gone down when i had paid for the phone but it did not.I have now changed to a sim only plan ...

Becca46 by • Level 1: Joiner
  • 301 Views
  • 4 replies
  • 0 kudos

Resolved! I am afraid I find your options to upgrade is very confusing.

I currently have 5GB for data browing the web and it is not enough. I would like all my other current options to remain namely phone calls and texts as many as I need (which is not many) but I do want to search the web via wifi. What are my options c...

Jessy100 by • Level 1: Joiner
  • 397 Views
  • 4 replies
  • 0 kudos

Bill

Why have I been charged a bill when I’ve cancelled my sim only contract & moved to another network?

PG8 by • Level 1: Joiner
  • 150 Views
  • 1 replies
  • 0 kudos

Resolved! additional harges

Why am i being charge £4.99 per month for purchase cover. This is not a service i have ever requested or wanted as i do not make purchase's over my phone Please cancel this straight away

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