Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Text

I have received the following text today...Your mobile phone bill is overdue. 42.92 GBP is outstanding. We'll add a late payment charge of 3.50 GBP to your next bill if you don't pay in the next four days. To stop this call 2729 free from your mobile...

No service can’t contact o2

Hi, I had an overdue bill on my account so services have been barred, due to being self employed and not working with the whole virus thing going on I haven’t made the payment, yesterday my Phone was disconnected completely in the top corner of my ph...

upgrade sim

I just wanted to change my sim plan

hot spot

I have created a hot spot on my iphone 8+ but when i go into settting on my ipad i can see the hot spot it just wont connect?

Resolved! Need help

So my friend ordered a new phone with a new contract on April 1st 2020. He is new to o2. It was meant to be free next day delivery but 2 days later and he hasn't has a dispatch email or any further information other than order confirmation. He is str...

One off data bolt on 8gb

Hi, last month I am run out of data so I activate bolt on one off 8gb. Now I have cancel it or this is real one off ?

Getting in Touch with Customer Service

Hi Wondering if anyone has any luck getting in touch with customer service at the moment? I have a spending cap on my phone i need removed asap, as i am working from home and needing to dial into various conference calls with the current situation. I...

Leave O2 and no operator takes calls

Hi , I want to terminate my contract giving 30 days of notice and I understand that this is a procedure that can be done only by phone. I am trying from yesterday to get hold of an operator and when I finally manage to talk to somebody they say that ...

Promise to pay

Had an agree to pay set up and my phones been cut off and i cant contact anyone through phone or chat any ideas

Unable to contact o2 customer services

I’ve tried every single number I’ve found on this website, every single time I get told they are unable to take my call and hang up, it’s an absolute joke, I’ve lost services to my phone with no warning, it’s leaving me unable to do my job and quite ...

O2

Forum Posts