Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Payment taken out of bank but my bill still showing outstanding amounts

My monthly bills have been paid in full on 27 March, however when checking myo2 it was showing that two amounts had not been made and a request for a further £96+ has been made and a block put on my calls, not able to get through to an advisor for th...

Why isn't my data rolling over

my data on my pay monthly tariff isn’t rolling over and i don’t know how to get it, someone help please! [Edit: topic title clarified]

Bolt on

I got my phone through Carphone Warehouse. The tariff was £32.80 for 24 months with 4gb data with a 12gb bolt on to take it up to 16gb. Plus unlimited texts and calls.The contract started on 18th November 2018.My 12gb data bolt on has disappeared.

Contacting o2

HiMy name is Angel and I was just wondering if anyone knew how to contact 02 without ringing them. As I have tried ringing them but I cant seem to get through all it does is go silent then there is 3 beeps and hangs up. I need to get hold of someone ...

Resolved! Insurance

how can i cancel my insurance?

How to access Disney+ once I have upgraded my tariff packages

I have upgraded my tariff packages which offers a 6 month free to Disney+. Need to find out how to access this? [Edit: topic title clarified]

Resolved! BEWARE. O2 Fraud

Hi.Just thought i'd stop by to let you know about a chat message i just got. "From02: we were unable to process your last bill. To avoid suspension of your contract , please update billing information now.billo2contract.com" If you receive a message ...

O2 stealin my money

O2 stealin my money, how can they do this ?I canceled 18th march by 3 different ways ( on phone, live chat and shop). I didnt collect but O2 STILL STEAL MY MONEY.The customer services close but !!! When l try buy the phone on the phoneline, they can ...

sim card

hi i ordered a sim a week ago tomorrow and it’s still not here it says give up to 5 working days and it’s been over that do you have any clue where it is

Wanting to pay remaing amount on my account for my device

Hi im wanting to pay remaing amount on my device for contract witch is £30 i have tried on the app it tells me to rind 202 but i dont go through to anyone

O2

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