Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Device plan

If you've returned your device within the required cooling off period. Are you still required to continue making monthly instalments because your account hasn't been updated for over 3 weeks?

Calling o2

I’ve been trying to call o2 payment plan all day...... but have not been able to get through cause it gets so far a say they are too busy and it beeps off..... is there any other way to contact as soon as possible

Resolved! Upgrade

Just had a text from O2 offering me an upgrade as my carphone warehouse contract has ended. The only options appear to be upgrading to a new phone, no option for sim only. If I go to change tariff the options are limited too, offering me 4GB for £29:...

How to claim free pair of AKG Wireless headphones

Upgraded to S10 with free pair of wireless headphones. Headphones have not arrived and unable to locate a link or anything to order them!

my bill is extra high

O2 seems to of changed my tariff does anybody now how i can talk to anyone about this

How to cancel a number port

I used it he online form to port my number from Vodafone to o2.However I have discovered my o2 coverage is poor at work and want to cancel moving my number.How do I do this?I cannot get through on the telephone.

Student discount won’t activate

Hi,I’ve just upgraded one of my contracts (I have two) and as I’m a part time post-grad student I have UNiDAYS.It’s working fine and was set up fine on my first contract but won’t activate on this one.I also don’t have a SIM for that contract either ...

contract

I am looking to upgrade but can not find a standard contract as I am not wanting a refresh one

Cut off despite arrangement to pay

Hi I rang o2 the other day and finally got through, my account was placed on hold til the 9th but without warning iv been cut off, I've tried the payment line, skype and 202 and I get told I'm being put through and then I get cut off straight away. P...

I want to cancel a mobile dongle

How can I cancel my mobile dingle [Edit: topic title clarified]

O2

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