Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How long is number swap over taking?

Hi all, I changed from Three to O2 last sunday 29/03/20 and provided my PAK code to bring my number over. The swap over of numbers still hasnt happened yet. I realise there is a reduced service at the moment but i don't fancy keep paying both contrac...

Change number over

Need change numbers over!!

Reeturns

I recently bought a phone with o2 online, I want to return it but when I have phoned they are only accepting calls regarding fraud. and i cant find the returns labels online. What do I do someone please help

Resolved! Cannot get mobile data

I have just received a new sim after losing my phone and since ordering a new phone I am unable to get any mobile data when not at home

Phone still barred

Hi, I have paid my bill in full yesterday but my phone is still barred. How do I sort this?

Sim Card Registration

I registered a new sim card on Saturday and was told that it would take 24 hours. Yesterday 02 stopped my old Sim from working (so I can't make outgoing calls) but my new sim still isn't working. Can someone contact me through email to support with t...

Resolved! 25% discount

Hello My Name is Stephen Hiscox [Removed], I work for Babcock and i am enttlited to 25% discount on my Tarriff, I have this currently thank you. My wife had her new phone today telephone [Removed], i would like to add her also to this dicount under b...

Resolved! Help needed.

I contacted O2 in February when my iPad device plan ended. I asked for a pay and go sim. It hasn't arrived and I am still being charged airtime which I can't afford. I can't get through on the phones either. Any ideas please.

Resolved! Exchanges

I ordered a phone yesterday online and have changed my mind about it. How do I send it back for a different one?

Can't speak with anyone

I would really like to have a conversation with someone about my bill, but I can't get through on the phone, no one is responding to emails at this time, and the link I was sent for live chat doesn't work. Does anyone have any ideas? Thanks!

O2

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