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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 22464 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 211960 Views
  • 2 replies
  • 2 kudos

Phone bill

Hi how can I put my bill on hold I’m struggling with no work at the moment with this virus that’s going around but I still need to FaceTime and connect to my children that don’t live with me I’m worried my phone will be cut off

Mikey1 by • Level 1: Joiner
  • 311 Views
  • 2 replies
  • 0 kudos

Resolved! Voicemail /iData

Since I changed my tariff a few weeks ago, Visual Voicemail on my iPhone 8 has not worked. I called 202 and when I finally got through they talked me through turning it off and back in again but it still doesn’t work. Getting through on the phone aga...

Mgl262 by • Level 1: Joiner
  • 456 Views
  • 1 replies
  • 0 kudos

Resolved! wifi calling

HelloI received my new Iphone 11 pro, but cant get wifi calling to work. anyone know why?

JRAJ by • Level 1: Joiner
  • 285 Views
  • 2 replies
  • 0 kudos

Contacting o2

Hi I’m having trouble contacting o2 about a payment any ideas

Kaylee by • Level 1: Joiner
  • 662 Views
  • 6 replies
  • 0 kudos

Resolved! Text about bill from +447385567304

Just received this message from +447385567304O2: Payment for your latest bill could not be processed by your bank. Please update your payment information via: there is a link attached to click on ( which I didn't )Have checked my account and my bill ...

Slee1 by • Level 1: Joiner
  • 370 Views
  • 2 replies
  • 0 kudos

fraudulent calls

APRIL 2020; ANYONE GETTING CALLS FROM BURKINA FASO, ZIMBABWE,TURKMENISTAN, UKRAINE,CONGO,ALGERIA?? I KEEP GETTING CALLS , THEY RING ONCE THEN STOP. i ANSWERED THE FIRST FROM BURKINA FASTO BEFORE I REALISED IT AND GOT CHARGED £2.50! SHOULD I BE WORRIE...

How long is number swap over taking?

Hi all, I changed from Three to O2 last sunday 29/03/20 and provided my PAK code to bring my number over. The swap over of numbers still hasnt happened yet. I realise there is a reduced service at the moment but i don't fancy keep paying both contrac...

JBero by • Level 1: Joiner
  • 329 Views
  • 2 replies
  • 0 kudos

Reeturns

I recently bought a phone with o2 online, I want to return it but when I have phoned they are only accepting calls regarding fraud. and i cant find the returns labels online. What do I do someone please help

J0hn by • Level 1: Joiner
  • 214 Views
  • 1 replies
  • 0 kudos
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