Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Locked Phone

I have a SIM only Pay Monthly contract with O2 and I'd like to buy a new phone from someone online. Their phone is an upgrade and is locked with O2. Will I be able to use the new phone with my O2 chip?

Delivery

I make a phone contact and I should to receive my pack by post but I didn’t receive anything.What can I do?

Change my phone number

Can anyone advise me how I can change my phone number

Payment managment

I was wondering if there is another way of contacting the payment managment team other than phone i.e. Email. Reasons for asking I have bad anxiety and find it hard to talk to someone on the phone without having a panic attack

Update an order

Can an order be updated, ie change plan if the order is out of stock and hasn’t been dispatched yet?Thanks

Phone disconnected

I know these are testing times and staff numbers are low but it’s proving impossible to get anyone to reply to emails/tweets/messages and the customer phone line won’t let me through.Please can someone tell me why my phone has been disconnected and h...

Accessories

Hello people. Just wondering if anyone could shed some light for me as speaking to someone from o2 seems far fetched atm! Basically I ordered the Apple Watch on myo2 app states next day delivery which I understand will not come on a Sunday so was exp...

Account Blocked/ disconnected

Help im behind on my account and cant get hold of anyone to resolve this and make an arangment to pay this at the end of april. this is due to me being out of work due to covid 19. im unable to use my phone at all. any help please.........

Number transfer

Yesterday I sent my pac code to 02 to transfer my old number from giff gaff to my new 02 phone how long should it take as it has been over 24 hours now and how willing know when it is done I have turned my phone off and on loads so far but still noth...

Extra charges

I pay the bill for my ex partner and hes been charging things to his bill. Some one please help me cancel this as cant keep paying it

O2

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