Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Keep my number form

Recently purchased a new pay monthly sim and filled in the ‘keep my number form’. However, I just received an email from o2 saying that I filled it in wrong. I was just wondering if anyone could tell me the correct way to fill it in, please. Thank yo...

Resolved! I want to cancel new contract

I want to cancel new contract and I understand that I can pay for the handset outright by balancing the device plan but will O2 continue to charge me the monthly line rental? There appears to be two separate bills - line rental and device plan.

Frustrated Upgrade

My iPhone 11 upgrade has just arrived and the sim from my iPhone7 doesn’t fit. I’m unable to get through to customer services or anyone who can help me sort this. I have a very expensive upgrade with no means of using it. If I cannot resolve this, I ...