Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Premium texts on my bill that shouldn't be there

Hi does anyone know how to report an issue with premium texts on my bill that shouldn't be there. When I call O2 I get cut off.

Resolved! upgraded

hi , i upgraded to new tarriff 7/3/20 and my new bill was supposed to be £18.00 but bill has come in at £18.51 with no extras or calls charged so can you explain this ,, also its still im acvailable to upgrade when i just have within a month ,, the r...

Constant Wangiri Calls From Abroad

Hi,For the past 2 days I’ve been receiving wangiri calls from multiple numbers in different locations (Austria, Georgia, Africa etc). Blocking them is pretty much useless as the same number will ring back but with the last 2 digits changed. I’ve trie...

Speaking with 02

How can I speak to an advisor? I can’t make calls and it says ring from another device but I don’t have another device

What do I do to transfer my number from EE?

Hi, I've just received my Pay Monthy SIM from o2 this morning and need to know what to do to keep my current number from my former provider EE.I provided the phone number I want to keep when ordering the SIM but it's not clear whether I need to inser...

Blocked calls

Some important calls from unknown numbers and 0800 numbers are going straight to voicemail

Resolved! Cannot make calls with new iPhone 7

I have just joined O2. I have bought a new iPhone 7 from them. This came with my new sim card which I have inserted into the phone. However, I cannot make calls, not even to O2 support.

Resolved! Bona Fide Mobile Lt stopping payments

I dont want this coming off my bill whatever it is must have bought in error. need a stop message that works

Sim Swap not worked, Help!

Hi,I received my new phone today (switched from Huawei to iPhone 11). I've completed a sim swap (texted to 20220 as per instructions). My old sim has been deactivated but my new one hasn't activated. It's now been 6 hours without any network coverage...

Resolved! Access to sites

I'm trying to get on some sites but being denied can this be fixed

O2

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