Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Extra charges

I want to block numbers that charge me extra but I dont know how to do it.

Resolved! International Calls from Europe to Australia

How to avoid being charged 3 GBP a minute? I am currently in Europe but need to phone family in Australia from time to time. I was going to buy the international bolt on package, but apparently it only works if I am calling from the UK. It seems O2 T...

Changing tariff

We would like to downgrade our tariff rather than upgrade as we don't use all the data that we're paying for. Online there is only an option to increase data and under the circumstances we don't want to telephone. Can anyone help please?

Family Discount

Have sent a text with family O2 mobile numbers to 21500 but the response is the numbers aren't correct have checked and resent but still getting the same response. What do I do next as we are still being charged the full monthly amount?

Resolved! Upfront payment taken even though I never finished the upgrade

Hi, I was recently looking to upgrade, I got as far as choosing the phone, the plan and accessories, I put all my details in and card details but never signed the contract nor agree to any terms as I came to think I dont really need a new phone, upon...

Resolved! Need a nano sim for one of my numbers as have a replacement phone

Hi I bought my son who pay as you go sim registered to my account a new iphone xr to replace his iphone 6 which has hardware issues. As susch I need a new nano sim for it and I am unable to contact via phone, via the o2 app any customer services to o...

Changing Tariff

Hello, could you help me with something please? I have just changed my sons tarriff from one plan to another. He was on a sim only 10gb per month, unlimited calls, unlimited texts. £13 odd per month. I've changed it to sim only everything unlimited, ...

New 02 customer, number porting gone wrong

I'm a new customer to 02 and have ported my number over from EE. My contract start date was 19/03/2020 and my number was ported 20/03/2020. It's now 30/03/2020 and it looks like the number transfer has gone wrong or only partially been completed. If ...

Unlimited Data

Hi, due a break in broadband (house move on hold and bt have cut our service but can not reconnect until next month) I am looking to get unlimited data for a month for mine and my daughters 2 phones. How do I go about this and is it expensive? Thanks...

Refund for mobile WiFi

I ordered a mobile broadband device online, the coverage checker in my area said there would be patchy 3G coverage so i tried it out. However i cannot get any signal anywhere, my laptop can harly even load a webpage when connected to the mobile vroad...

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